Book our cheap carpet cleaning services in Paddington and save money, time and efforts. Call 020 3743 8596 and get a free quote.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Paddington collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation and related data protection laws. It applies to all Carpet Cleaning Paddington customers and prospective customers within the Paddington area and any individuals who contact or interact with us in relation to our services.
Carpet Cleaning Paddington is the controller of your personal data. This means we decide how and why your personal data is used when you engage with our carpet and upholstery cleaning services, request a quote, or otherwise communicate with us in connection with our business activities in the Paddington area.
We collect and process different types of personal data depending on how you interact with us. This may include:
a. Identification and contact details: name, address, property access details, billing address, and general contact information such as your preferred method of contact.
b. Service-related information: details of the services you request or purchase, property type, room descriptions, materials and items to be cleaned, preferred dates and times, and any special instructions relevant to the provision of cleaning services.
c. Communication data: information you provide when you contact us by any channel, including the content of your messages, enquiries, feedback and any follow-up correspondence.
d. Transaction and payment-related data: limited data relating to payments for the services you purchase. Actual payment card details are processed by our selected payment processor and are not stored by us, except to the extent necessary to confirm that a payment has been made or refunded.
e. Technical and usage data: limited technical information relating to how you access our website or online booking tools, such as your IP address, browser type and general usage data. This is used to operate and secure our online services and to understand how they are used.
We may collect your personal data in the following ways:
a. Directly from you when you contact us to request information, obtain a quote, make a booking, or provide feedback or complaints.
b. Through our website or online tools if you use forms or online booking functions to request services or make enquiries.
c. From third party platforms that you use to contact or book with us, where those platforms transfer your details to us as part of a booking or enquiry process.
d. Automatically through the use of cookies or similar technologies on our website, to the extent necessary for the operation and security of the site and to understand basic usage patterns.
We will only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, this will be one or more of the following:
a. Contract: processing is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes and availability information, as well as delivering the carpet cleaning services you have requested and managing your bookings and payments.
b. Legal obligation: processing is necessary to comply with legal obligations, including tax and accounting requirements, record-keeping obligations, and responding to lawful requests from regulatory or public authorities.
c. Legitimate interests: processing is necessary for our legitimate interests and those of our customers, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include operating and improving our services, managing our customer relationships, ensuring the security of our systems and personnel, handling complaints and disputes, and promoting our services within the Paddington area.
d. Consent: in limited cases, we may rely on your consent, for example for certain optional communications that are not strictly necessary for providing our services. Where we rely on consent, you may withdraw it at any time.
We use your personal data for the following purposes:
a. To provide our carpet cleaning and related services, including confirming bookings, accessing your property at agreed times, and communicating with you about the services.
b. To manage your customer account or records, including quotes, invoices, payment records, service history and any preferences you have communicated to us.
c. To respond to your enquiries, requests for information, and complaints, and to provide aftercare or follow-up where needed.
d. To administer and protect our business, including troubleshooting, data analysis, system maintenance, support, testing, and security.
e. To comply with legal and regulatory requirements, including record-keeping for tax and accounting purposes.
f. To send you service-related communications, notices about changes to our terms and policies, and any important updates affecting your bookings or our operations.
We will retain your personal data for as long as is reasonably necessary to fulfil the purposes set out in this Privacy Policy and to meet our legal, regulatory, tax, and accounting obligations.
a. Customer and service records: we typically keep customer records, including booking and invoicing information, for a period required by relevant tax and accounting laws, after which they are securely deleted or anonymised.
b. Enquiries and correspondence: information relating to general enquiries and correspondence may be kept for a limited period after our last contact, to help us manage follow-up questions, disputes or complaints.
c. Technical and usage data: technical logs and usage data are kept for security, performance and analytical purposes for a period that is reasonable for these purposes, then deleted or anonymised.
We adopt appropriate measures to securely delete or anonymise personal data when it is no longer needed.
We do not sell your personal data. However, we may share your data with certain third parties where this is necessary to provide our services or to meet our legal obligations. These third parties act as processors or, in some cases, as separate controllers.
a. Service providers: we may engage trusted service providers to support our operations, such as payment processing services, IT hosting and maintenance services, scheduling or booking platforms, and accounting or administrative support. These providers are only permitted to process your personal data on our instructions and must protect it in accordance with applicable data protection laws.
b. Professional advisers: we may share data with professional advisers such as accountants or legal professionals where this is necessary for the provision of their services and for the management of our business.
c. Public authorities: we may disclose personal data where required to comply with legal obligations, regulatory requests or court orders, or to protect our rights, property or safety, or those of our customers or others.
Where data is shared with processors, we ensure that appropriate contractual safeguards are in place to protect your personal data.
In the course of using certain service providers or tools, your personal data may be transferred to and processed in countries outside the United Kingdom or the European Economic Area. Where such transfers occur, we will ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or equivalent measures required by applicable data protection law.
We take appropriate technical and organisational measures to protect the personal data we process against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage practices and limiting personal data access to staff and service providers who need it to perform their duties and are subject to confidentiality obligations. While we strive to protect your personal data, no system can be completely secure, and you should take your own precautions when transmitting information to us.
Under data protection law, individuals in the Paddington area whose personal data we process have a range of rights, subject to certain conditions and exceptions:
a. Right of access: you have the right to obtain confirmation as to whether we are processing your personal data and to request a copy of the data we hold about you.
b. Right to rectification: you have the right to request correction of inaccurate personal data and to have incomplete data completed.
c. Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.
d. Right to restriction of processing: you may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing based on legitimate interests.
e. Right to data portability: where processing is based on your consent or a contract and is carried out by automated means, you may have the right to request that we provide your personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller where technically feasible.
f. Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless processing is necessary for the establishment, exercise or defence of legal claims.
g. Rights in relation to automated decision-making: Carpet Cleaning Paddington does not carry out automated decision-making that produces legal or similarly significant effects on individuals.
If you wish to exercise any of your data protection rights or have questions about how we process your personal data, you can contact us using the usual communication channels you use for our services. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the timeframes required by law.
If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the relevant data protection authority. You can raise concerns with an authority in the country where you live or work, or where you consider that a breach of data protection law has occurred.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply to all Carpet Cleaning Paddington customers and prospective customers in the Paddington area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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